Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

Knows, understands, incorporates and demonstrates the Henry Ford Health System Mission, Vision and Values in behaviors, practices and decisions. Demonstrates the ability to complete work, document the work in the database per regulatory standards, is proficient in opening/closing work orders, able to order parts and procure a req through the PO process and can manage vend

Greets and directs visitors, answers a multiline phone system, and does various secretarial tasks. QUALIFICATIONS Must possess a High School Diploma or equivalent Good communication skills Basic computer skills TB Test and police clearance required JOB DUTIES Answer and/or transfer all incoming calls Provide general information and directions to callers and guests Greet a

Provides a safe and aesthetically pleasing environment through cleaning, general maintenance, and grounds keeping under the direction of a supervisor. Performs preventive maintenance, equipment repairs, and services on various types of general building features. Participates in the overall building management program to provide high quality, cost effective service with a