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GENERAL SUMMARY:
The PC Systems Assistant is responsible for:
* Supporting Community Care Services (CCS) leadership and staff in the use of personal computers and/or systems by providing technical assistance.
* Performs a variety of system functions such as installation and configuration of LAN and WAN network hardware, mobile devices, printers and software in a Windows and Citrix environment.
Reports to the Leader of Network Support Services.
EDUCATION:
* Requires a minimum of a high school diploma or GED and one year of computer systems experience.
* College coursework geared toward information systems with an Associate's degree or IT certification preferred.
EXPERIENCE:
* Must possess thorough knowledge of the Microsoft Windows operating system and an introductory knowledge of Active Directory; some familiarity with electronic applications in the health care industry is preferred.
* Requires an introductory knowledge of basic networking technologies.
* Requires an ability to perform independently and, under general direction, assume responsibility for specific tasks and outcomes and exercise appropriate judgment, when required.
* Requires strong analytical ability, combined with good organizational skills, with a propensity for thoroughness and attention to detail.
* Strong interpersonal and communication skills are required to effectively relate at all levels with users, senior leadership, IT professionals and vendors are required.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.