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Software Support Specialist
Troy, MI
Job Description
In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.
Responsibilities- Provide high-quality phone and email support of Tyler's New World Public Safety software applications
- Perform extensive troubleshooting of key software and hardware components to closure
- Take ownership of technical incidents and coordinate resolution with product development team when necessary
- Replication of complex customer issues
- Train customers in system operation and software functionality
- Bachelor's Degree in MIS, CIS or other related Technical field preferred
- General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
- Readiness to learn new technologies at lightning speed
- Commitment to providing an exceptional experience to our customers
- Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM
- SQL Experience highly preferred
Location
Troy, Michigan
Requisition Number:2024-4656
Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
Open
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