GENERAL SUMMARY:
Under minimal supervision on behalf of Referring Physicians the Advocate will facilitate
patient appointments via phone, fax and email in over 26 specialties and subspecialties.
This requires multitasking in individual physician schedules while researching and
documenting in multiple business and patient care related software systems.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
EDUCATION/EXPERIENCE REQUIRED:
CERTIFICATIONS/LICENSURES REQUIRED:
Must meet or exceed core customer service responsibilities, standards and behaviors as
outlined in the HFHS' Customer Service Policy and summarized below:
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
PHYSICAL DEMANDS/WORKING CONDITIONS:
May experience mental/visual strain and sitting for long periods of time. Works in a normal
office environment with infrequent exposure to dust or extreme temperatures.