MPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building A world where tomorrow is healthier than today!

Title: Public Assistance Trainer

$23.42 - $37.76 / Posted Thru: 5-1-24

Limited Term Thru: 12-12-2024 (Possibility of Extension)

Location: Remote/Virtual - Must Live in Michigan

Requires In-state Travel

Purpose: This position serves as a Public Assistance Trainer responsible for training within the Office of Workforce Development and Training (OWDT) division of the Michigan Department of Health and Human Services (MDHHS) for Eligibility Specialist, Family Independence Specialists, Family Independence Managers, and Assistance Payments Supervisors to ensure continual capacity to provide services in all statewide public assistance programs. This position is responsible for implementation of job functional training as well as engaging in analysis, design, development, and evaluation activities related to public assistance training for both first line staff and management.

Duties and Responsibilities:

• Assist in the development and design content of training materials in collaboration with program office and field staff.
• Evaluate training materials for modification/implementation.
• Gather information from policy manuals and other program specific related resources.
• Participate in the development of clear, concise, and accurate lesson plans, training guides, handouts, and audio-visual materials.
• Participate in the development of pre- and post-testing material and other methods.
• Collaborate with program design staff to develop and implement computer application training material.
• Present assigned training for new Eligibility Specialists, Family Independence Specialists and other MDHHS public assistance staff throughout the state using adult learning theory and techniques to enhance achievement of learning objectives.
• Apply knowledge of agency program requirements and BRIDGES eligibility determination system functionality to ensure effective training implementation.
• Facilitate small group work and experiential exercises to improve trainee job preparation and performance.
• Facilitate learning objectives through the appropriate use of audio-visuals such as: videos, flip charts, overhead projectors, computerized PowerPoint presentations and the use of a virtual platform (i.e., Microsoft Teams).
• Partner with experienced staff to pilot new training initiatives.
• Set up classroom (in-person and virtual) appropriately and comfortable to facilitate learning.
• Employ effective classroom management techniques to maintain a collaborative learning environment.
• Demonstrate adequate knowledge of subject matter as necessary to present content of training in an organized and professional manner.
• Encourage information sharing, questions, class participation and discussion.
• Maintain appropriate eye contact and provides positive feedback to trainees.
• Develop skills and knowledge of appropriate evaluation methods to assure training objectives are met.
• Measure training effectiveness by reviewing of participant evaluations, program office feedback, pre/posttests, on the job evaluations, feedback from trainees, etc.
• Modify training content, lesson plans, and training methods to incorporate trainee suggestions and policy changes, as needed.

• Consult with Public Assistance program office staff to discuss and evaluate policy.
• Consult with program and field staff to assess training needs as they relate to job performance.
• Deliver training or other developmental opportunities within Public Assistance as a result of legislative or organizational emphasis.
• Collaborate with other trainers in a team approach to improve Assistance Payments training design and implementation.
• Actively participate in internal OWDT workgroups and meetings.
• Serve as a liaison and OWDT representative to inter/intra-departmental committees, task forces, and workgroups.
• Prepare communications and provide technical assistance and consultation to supervision and management in response to inquiries from program offices, other bureaus/offices in the MDHHS, client advocacy groups, local office staff and the general public.
• Reserve training rooms, state cars, equipment, refreshments, etc., as needed for support of training sessions.
• Complete monthly reports, as required.
• Complete time and attendance reports, travel vouchers, and other documents accurately and in accordance with applicable policy.
• Always represent the best interests of MDHHS and MPHI.
• Complete other work as assigned.

Qualifications/Requirements:

Education: An associate degree in any major.

Experience: Required: Two or more years of experience working in the MDHHS Public Assistance Programs including, but not limited to, the Family Independence Program, Food Assistance Program, and other Cash Assistance Programs available through the MDHHS. At least two years of Bridges case management and processing experience within the last five years. Experience in classroom training facilitation.

Important Skills and Characteristics:

• Knowledge of MDHHS program requirements, systems requirements, competency expectations, and adult learning principles.
• Ability to use independent judgement in decision making.
• High level of initiative and accountability.
• Excellent oral and written communication skills.

• Proficiency in Microsoft Office applications.

Work Environment and Physical Requirements: The Office of Workforce Development and Training delivers high quality, specialized training to department and Private Agency employees in Child Welfare, Public Assistance, Adult Service, Leadership Development, and other programs. This position delivers Public Assistance training.

For in-person training:

Physical Activities: Standing, sitting, stooping, kneeling, crouching, stretching, reaching, lifting, carrying, walking, and bending. Physical demands of transporting supplies and equipment. Extensive driving. The troubleshooting of hardware, software and other equipment necessitate an ability to access the floor for electrical outlets and data ports.

Environmental Conditions: Periodic exposure to cold, heat, inclement weather, driving long distances and on icy roads in the winter. There is a significant amount of traveling where some overnight traveling will be required.

For virtual training: The troubleshooting of hardware, software (Microsoft TEAMS, Brikki Training environment, and online manuals) and other equipment (monitors, speakers etc.).

RESPONSIBILITY FOR THE WORK OF OTHERS: No assigned responsibility.

IMPACT ON PROJECTS, SERVICES, AND OPERATIONS: MDHHS is mandated by federal law to provide services. This position directly impacts the department's ability to bring on new workers to assist in providing mandated services to the community. #LINKEDIN

"For purposes of employment standards, this classification is "Non-Exempt" from overtime provisions of the fair Labor Standards Act."

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