Job Description

General Purpose of Job:

Responsible for carrying out the day-to-day interactions with members and guests of the Wellness Center. This includes, but is not limited to conducting wellness assessments, new member orientations, designing individualized exercise programs for members, assisting with the safe and effective use of equipment, anticipating the needs of the members, marketing classes and programs, staffing the front desk, and maintaining the cleanliness of the facility.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Consistently exemplifies on-stage behavior.
• Responsible for creating a destination, experience-based service.
• Displays a high level organization and is capable of effective and efficient multi-tasking.
• Designs individualized exercise programs for members based upon the individual's fitness goals, age, and physical abilities/limitations; instruct members in safe and effective usage of cardiovascular and strength equipment.
• Monitors exercise activities of members and usage of Wellness equipment; offers positive feedback and provides assistance regarding correct technique, posture, intensity, and duration to assure member attainment of fitness goals and prevent potential injury.
• Assists with the new member/clients enrollment process including conducting facility tours, marketing services and programs, and assisting with completion of required paperwork.
• Assists members/guests/clients with completion of required paperwork; ensures accuracy and completeness of information.
• Interacts with members/guest/clients and monitors exercise activities and usage of Wellness equipment; offers positive feedback and provides assistance regarding basic technique and posture to prevent potential injury.
• Creates and maintains member charts assuring inclusion of necessary documentation; documents member activities in accordance with departmental policies.
• Initiates and maintains positive relations with Wellness Center members/guests/clients; encourages positive lifestyle behaviors and markets Wellness services to customers.
• Assumes responsibility for cleaning and maintaining Wellness Center and front desk facilities and equipment; cleans/maintains equipment, restocks supplies and towels, and notifies appropriate personnel/equipment vendor of unsafe conditions and/or equipment in need of repair.
• Greets members/clients by name, relays messages and anticipates needs.
• Types letters, correspondence, forms, reports and other documents. Compiles and maintains departmental statistics and revenue accounts; generates related reports.
• Inventory and order departmental retail items and supplies as needed.
• Receives payments for services rendered, issues customer receipts, balances cash journal, secures cash drawer and safe, and prepares bank deposit.
• Generates and mails invoices, renewal letters and notifications for membership and services rendered in accordance with established procedures. Refers past delinquent account issues.
• Works cooperatively and maintains communication with the Finance Department and Human Resource Department to exchange information and resolve problems.
• Maintains member, non-member and client account records, post charges and payments received and monitor accuracy. Works with external vendor to resolve database and related software problems.
• Supports and serves as a role model for our mission, vision, values, and customer service initiatives. Adheres to the organization's policies & procedures, and compliance guidelines.
• Assumes responsibility for opening, maintaining orderly appearance and atmosphere, and closing of Wellness Center.
• Attends staff meetings and in-service programs as required.
• Adheres to the organization's policies & procedures, and compliance guidelines.
• Performs other duties as assigned.

Job Requirements

General Requirements	* Nationally accredited certification in personal training and/or group exercise instruction desired * CPR/BCLS certification is required
Work Experience	* None
Education	* Bachelor's degree in exercise science, kinesiology, health and fitness or related field
Specialized Knowledge and Skills	* Knowledge and demonstrated understanding of fitness testing and exercise prescription guidelines and standards * Working knowledge of office procedures * Knowledge of regulatory standards and hospital policies, including JCAHO standards * Written and computer skills necessary to prepare required documentation * Interpersonal skills necessary to develop and maintain positive relations and rapport with Wellness Center customers. Presents self in a warm, professional and caring manner. * Demonstrates professional appearance * Ability to read, speak, write and understand the English language clearly * Analytical ability to design individualized exercise programs for members based upon the individual's fitness goals, age and physical abilities/limitations * Mental ability to effectively work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and handle information of a confidential nature * Physical ability to stand/walk for prolonged periods of time, demonstrate various exercises, properly operate exercise equipment/devices, and operate required office equipment * Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job