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Manager AFSVision Operations Business Analyst
Farmington Hills, MI
Job Description
Manager, AFSVision Operations Business Analyst
The Manager, AFSVision Operations Business Analyst will serve as a key leader in the Commercial Loan Servicing Transformation program with a focus on the Business Functionality workstream. Specifically, this role will be responsible for leading the team tasked with capturing business requirements across all stakeholder groups and ensuring seamless integration of the of the resulting process design. There are approximately 2100 users across the enterprise and stakeholders that span across Commercial Bank, Credit, Finance, and Lending and Trade Services. In addition, the team will be tasked with test script design, creation and execution, operational readiness activities (including supporting training material development and delivery) as well as post implementation operations stabilization. The leader will identify and resolve process and executions risks and collaborate with senior leaders to ensure the program delivers the business strategic objectives. This leader must be an expert in in the functional capabilities of AFSVision and have in depth knowledge of the functions within Commercial Servicing as well as those business capabilities that comprise an industry leading commercial loan servicing organization including (loan closing, booking, member bank communications/noticing, deal balancing/reconcilement, monetary processing, account servicing functions, collateral management, document and image management, data management, etc.)
Position Responsibilities:
Program Planning/ Execution
- Provide expert leadership in the Operations execution of the Commercial Loan Servicing modernization program.
- Serve as primary point of contact/lead for Business Requirements efforts related to the program (across multiple business lines and multiple functions).
- Work effectively with technology organization to ensure solutions are fit-for-purpose, scalable, transformative, and achievable within budget and timeline.
- Manage complex multi-function delivery relationships with executive leadership, establish relationships of trust with management and colleagues, and drive consensus across the organization on difficult topics.
- Proactively manage program risks and risk mitigation plans, including the proper escalation of risks in adherence with project and enterprise risk tolerances.
Business Process Design and Requirements
- Ensure transformative business requirements are developed and future state processes designed to meet business benefits and transformational goals.
- Ensure business processes meet future state risk management and control environment
- Lead team to capture business requirements across multiple, complex, high-risk processes and ensure seamless integration.
- Translate these business requirements to future state procedures and process support documentation.
Testing Support and Implementation Support
- Lead team that creates, documents, and executes fully comprehensive and traceable test scripts (for multiple business lines and processes) and is leading contributor to overall testing strategy.
- Works through defect management and alternative approaches as needed.
- Drives the implementation of new processes with end-users including coordinating with training development and delivery, procedure development and adoption.
- Lead effort for business post-implementation support and prioritization of activities for remediation and/or future execution.
Stakeholder Management
- Interact and liaise with senior leaders across the bank in the Commercial Bank, Wealth, Retail/Small Business, Technology, Enterprise Risk Management, Internal Auditing, Payments, Treasury, Finance/Accounting and other teams.
- Ensure program needs are understood and considered in future state design.
- Work with partners on pre-implementation requirements.
Human Resources
- Select, motivate, and retain high performing talent, cultivating a spirit of teamwork with shared goals and objectives.
- Foster a culture of process improvement and innovation.
- Responsible for performance management of direct reports.
Position Qualifications:
- Bachelor's Degree from an accredited university OR 6 years of relevant experience in leiu of degree
- 6 years of experience in Commercial Loan Operations leadership. Experience managing multiple related projects together as a program
- 5 years of experience capturing business requirements and translating them into future designs
- 4 years of experience in Operations Transformation with specific expertise in commercial loan operations
- 3 years of experience with having a leadership position in a converting a commercial operation through an AFSVision Implementation from business requirements, process design, testing, training, procedure development and post implementation support. Identifying and ensuring benefits realization and execution excellence
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
6+ years
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