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We are your path to a better career, a better future, and a better you.

Our teams have invented groundbreaking technologies, flawlessly manufactured millions of products and earned a long list of awards. Year after year, we are one of the World's Most Admired Companies.

Our teams are the secret to our success. They are empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we all understand that we must work together to win.

Are you ready for a better career? A better future?

We're Lear For You.

HR ANALYST - GLOBAL BUSINESS SERVICES

SOUTHFIELD, MI - HYBRID POSITION - (2-3 days per month onsite, or based on business needs)

Join our dynamic U.S. and Canada (USC) HR Global Business Services (GBS) team as an HR GBS Analyst. This position plays a crucial role as the first point of contact for employees and managers in addressing employee data management process inquiries, ensuring seamless resolution, and providing exceptional service. The role requires a candidate with a passion for helping customers along with being highly motivated to achieve overall goals and objectives.

The Role:

As an HR GBS Analyst, your responsibilities will include, but not be limited to:

• Respond to, document, resolve, and escalate employee general HR issues and inquiries, ensuring all customer interactions are recorded and tracked in the internal case management system for efficient resolution.
• Enter, maintain, and process information into appropriate systems for assigned HR Services work, such as employee/job data changes, job positions, compensation changes, and other employee data updates.
• Administer Time & Attendance vacation entries while also responding to employee's vacation requests
• Manages cases (e.g., open, tracking, close out, follow up) and maintains HR knowledge base (e.g., HR policies, FAQs, process training material) to support timely resolution of escalated inquiries
• Perform necessary testing, analysis, and validation of data and HR system updates
• Verify and audit employee data, resolves any discrepancies
• Provide case management support and administration across all USC HR GBS process areas
• Work within established policies, procedures, and performance criteria to provide timely, courteous, and professional resolution to inquiries.
• Achieve performance measures and adhere to established customer service standards and Service Level Agreements (SLAs).
• Provide process improvement input and escalate complex inquiries and issues to Team Lead

Your Qualifications:

• Minimum of 1 year experience in HR
• Experience with HR systems preferred (Oracle, SAP, UKG & ServiceNow)
• 1-2 years in a service center environment preferred
• Maintains a high attention to detail and accuracy in all work deliverables
• Capability to maintain and administer confidential / sensitive data with discretion
• Ability to prioritize and shift focus to address competing demands
• Maintains composure with professional etiquette in supporting and resolving customer challenges
• Strong verbal and written communication skills; Clearly and succinctly communicates in a variety of settings and styles
• Customer service improvement mindset

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.