Real Time Payments Operations Analyst II The Real Time Payments (RTP) Operations Analyst II is responsible for daily balancing and exception handling of RTP/Zelle/ACH activity, training, and shift oversight (as needed).
Position Competencies: Successful incumbents possess strong verbal and written communication skills, time management, problem-solving and multi-tasking skills.
Position Responsibilities:
Responsible for timely balancing of RTP/ZELLE/ACH activity.
Responsible for processing and/or research of RTP/Zelle/ACH exception entries.
Responsible for identifying, escalating, and supporting troubleshooting efforts on production issues.
Responsible for oversight of front-line analyst.
Responsible for establishing/updating procedural documentation as needed.
Responsible for training RTP colleagues across all functions as needed.
Responsible for maintaining applicable production logs and reporting month-end metric/performance results.
Position Qualifications
Associates degree or 2 years related bank experience
2 years of operations/other related experience
2 years of experience with Microsoft Office Suite
Comerica Great Lakes Campus8:00am - 5:00pm Monday - Friday
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.