Job Description

General Purpose of Job:

Greets and registers patients. Performs a variety of clerical tasks in support of assigned department including, but not limited to, answering phones, assembling patient charts, data entering physician orders, copying documents, and processing departmental mail.

Essential Duties:

• Assists individuals, in person and over the phone, providing information and assistance and/or scheduling appointments; notifies appropriate personnel of emergency/urgent situations.
• Greets and registers patients. Duties include, but are not limited to, obtaining and verifying patient's demographic/medical/ insurance information, obtaining insurance authorization and/or referral authorization, collecting co-pays/payments for services rendering and data entering patient information into the computer system.
• Reviews documentation completed by patients to assure accuracy and completeness of information; contacts others as necessary to confirm data or resolve errors.
• Checks patients out following completion of the appointment. Duties include, but are not limited to, collecting payments/co-pays, scheduling follow-up appointments and tests as necessary. Completes all paperwork /form as required.
• Distributes patient documents and records within EMR or paper copies as directed.
• Date stamps, sorts and distributes, via scanning in to EMR or paper copies, incoming departmental mail.
• Ensures that appointment reminder calls have gone out electronically. Contacts patients as necessary to confirm appointment.
• Reconciles payments with receipts and EMR report. In Specialty Clinics may complete physician vouchers, and forwards voucher and receipts to appropriate personnel, as required.
• Orders supplies as needed.
• Assembles and mails packets for new patients.
• Assists in maintaining orderly appearance of the office area.
• Gathers data for monthly statistical reporting.
• Supports and serves as a role model for our mission, vision, values, and customer service initiatives. Adheres to the organization's policies & procedures, and compliance guidelines.
• Performs other duties as assigned.

Job Requirements

General Requirements	* None
Work Experience	* Medical receptionist experience preferred
Education	* High school diploma or GED
Specialized Knowledge and Skills	* Knowledge and understanding of the outpatient registration function * Knowledge of medical terminology is desirable * Typing and computer skills necessary for the creation and compilation of various departmental records and documents * Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to Hospital personnel, physicians, patients, families, and insurance company representatives * Organizational skills to prioritize work flow and maintain patient records and files * Mental ability to work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, deal with the concerns of patients and their families * Physical ability to properly operate required office equipment and occasionally assist transport wheelchair bound patients to a room * Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job