Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Follow safety procedures in order to ensure the protection of passengers and vessel Participate in routine safety drills to prepare for major incidents Handle lines to moor vessels to pier Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions

Coordinate the cruise event details with the Sales, Food & Beverage, Operations, and Administrative Departments once the sale has been finalized. Act as the liaison between the Company and approved third party vendors placing orders and coordinating deliveries (eg cakes, floral, specialty linens, entertainment, ). Develop comprehensive knowledge of product offerings, prod

Documents customer interaction in ANCHOR, the Company's sales data base. Books cruises and make changes to previously booked cruises using ANCHOR, the Company's reservation system. Maintains good organizational skills through time management, setting priorities, and accurate paperwork. Processes complimentary ticket requests. Inputs prospects and Business Replay Card (BRC

Provide direction to daily activities of crew Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS) Maintain the cleanliness and safety of all common areas Sweep, mop, and wash down decks to remove dirt, and debris, using brooms, mops, brushes, and hoses Load or unload materials from vessels Handle lines to moor vessels to pier

Stand bridge watch and assist in the safe navigating and maneuvering of the vessel Take command if captain becomes incapacitated Clean and maintain vessel Assign deck crew tasks and provide direction Supervise and perform routine shipboard maintenance as required Carry out captain's orders Solve problems that come up Ability to run all onboard drills Strong focus on custo

Inputs vendor invoices and expense reports into the accounting system. Ensures all invoices input into the accounting system are mathematically accurate, coded to the proper account and properly approved for payment Reviews invoices and expense reports for compliance with Company policies and for assessment of applicable state and city use tax Issues checks to vendors in

Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT Service System Follow safety procedures in order to ensure the protection of passengers and vessel Participate in routine safety drills to prepare for major incidents Handle lines to moor vessels to pier Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions

Customer Service Provide exceptional hospitality to guests and shipmates as prescribed in our RESPECT Service System (RSS) Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, speci

Responsible for reporting and analysis of digital platforms and marketing campaigns against a holistic set of KPIs and benchmarks Lead the deployment and analysis of A/B tests and targeted experiences focused on improving conversion rate, while evangelizing a test and data driven culture across the organization Create, implement, and test tracking tags Build and maintain

Must be organized, self motivated, able to multi task, and proactive, with a strong attention to detail Maintain cleanliness and organization of all supply and storage areas Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs Work and collaborate with the operations team and back of house crew to create amazing gue

Responsible for coordinating all factors related to vibe, atmosphere, ambiance and cruise flow responsible for executing all cruise flow elements and practices in accordance with training manuals, concept guides, and schedules. Stay current and implement directives, scripts, interactive elements, and instructions from Corporate and city senior leadership , including socia

Successfully and safely perform installation, maintenance, and repair tasks for all vessel systems, including but not limited to main engines, generators, steering, hydraulic, electrical, lighting, heating, ventilation, refrigeration, water, and sewage systems. Maintenance tasks including but not limited to engine overhauls, AC/DC electrical troubleshooting, machinery reb

Cruise Execution Act as the on duty galley kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual Maintain continuous communication with the back of the house and restaurant management regarding staff and operations Provide input regarding shipmate relations Ensure tha

Remain true to and champion the Company's Core Values and Code of Conduct. Safety First Safety shall remain the highest priority at all times. Be an active advocate of, and participant in, the HMS Safety Culture. Consider reliability and efficiency with regard to Company operations. Monitor waterways, vessel, and passengers to ensure safety during ferry operation. Conduct

Handle mooring lines during docking or undocking of the vessel. Assist with filling potable water, bunkering, discharging black/grey water and connect / disconnect shore power as directed. Perform operational duties as instructed by the Captain or Deck Officer. Conduct at sea personnel transfer and cargo operations in all weather conditions. Perform lookout duties while u