Fiat Chrysler Automobiles, Mopar Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions-oriented Product Development Manager to join the team, in Auburn Hills, Michigan. The responsibilities include, but are not limited to:

• Work with various business activities and team members to capture and document the business requirements for new applications, new features, or enhancements to existing applications
• Work with FCA activities, suppliers, and other team members to manage the software development and deployment activities to ensure successful and timely project completion
• Develop validation and user acceptance test plans to insure application quality and compliance with business requirements
• Annual budget responsibility; evaluate project invoices for accuracy and approval and ensure budget forecast remains balanced and on-track
• Manage all activities associated with conducting a pilot and production roll out of service technology programs to the dealer network
• Work with other activities to manage key performance indicators and activities for the service technology applications including tracking enrollments, program/feature utilization metrics and dealer support metrics
• Coordinate with other program activities to define production training content and other deployment requirements to insure program success
• Participate in the development of marketing/communication, enrollment and pricing strategies for all service technology programs and other related support activities
• Work cross-functionally with organizations within Mopar to identify integration opportunities geared toward enhancing the FCA customer experience
• Benchmark and evaluate the competitive landscape for continuous improvement opportunities
• Communicate program status and participate in field awareness training and coordinate dealer forums/conferences
• Engage with business center personnel to handle dealer inquires and escalations
• Manage dashboard reporting for all service technology programs
• Monitor dealer health/usage and identify proactive outbound dealer support opportunities

Basic Qualifications:

• Bachelor’s degree in Computer Science, Engineering or Information Technologies
• Minimum 5 years of project/product management experience
• Experience with software development and the software development lifecycle
• Experience in managing and developing software application validation plans
• Experience leading teams and working with both internal and external partners
• Strong business acumen, analytical and communication skills
• Ability to multi-task and prioritize in a fast pace work environment

Preferred Qualifications:

• Project management related to the development and deployment for software applications to automotive dealerships.
• Familiarity with dealership operations including technician and service advisor work flow activities
• Vehicle CAN BUS diagnostics experience