GENERAL SUMMARY:
Oversees the medical transcriptionist and accessioning team in the core Surgical Pathology area. Ensures consistent use of standard work and accurate practices. Monitors incoming cases and matches staff to volume, especially for high priority cases. Captures defects and uses reporting mechanisms to guide improvements. Onboards new employees and helps to maintain accreditation standards. Interacts in a positive and supportive manner with all team members.
PRINCIPLE DUTIES AND RESPONSIBILITIES
EDUCATION AND EXPERIENCE REQUIRED:
Must meet or exceed core customer service responsibilities, standards, and behaviors as outlined in the HFHS Customer Service Policy and summarized below:
Must practice customer skills as provided through ongoing training and in-services.
Must possess the following personal qualities:
PHYSICAL DEMANDS/WORKING CONDITIONS: