Product Development Manager - Technical Service Operations - Mopar
Auburn Hills, MI US
Posted 2 days ago
Job Description

Fiat Chrysler Automobiles, Mopar Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions-oriented Product Development Manager to join the team, in Auburn Hills, Michigan. The responsibilities include, but are not limited to:

  • Work with various business activities and team members to capture and document the business requirements for new applications, new features, or enhancements to existing applications
  • Work with FCA activities, suppliers, and other team members to manage the software development and deployment activities to ensure successful and timely project completion
  • Develop validation and user acceptance test plans to insure application quality and compliance with business requirements
  • Annual budget responsibility; evaluate project invoices for accuracy and approval and ensure budget forecast remains balanced and on-track
  • Manage all activities associated with conducting a pilot and production roll out of service technology programs to the dealer network
  • Work with other activities to manage key performance indicators and activities for the service technology applications including tracking enrollments, program/feature utilization metrics and dealer support metrics
  • Coordinate with other program activities to define production training content and other deployment requirements to insure program success
  • Participate in the development of marketing/communication, enrollment and pricing strategies for all service technology programs and other related support activities
  • Work cross-functionally with organizations within Mopar to identify integration opportunities geared toward enhancing the FCA customer experience
  • Benchmark and evaluate the competitive landscape for continuous improvement opportunities
  • Communicate program status and participate in field awareness training and coordinate dealer forums/conferences
  • Engage with business center personnel to handle dealer inquires and escalations
  • Manage dashboard reporting for all service technology programs
  • Monitor dealer health/usage and identify proactive outbound dealer support opportunities

Basic Qualifications:

  • Bachelor’s degree in Computer Science, Engineering or Information Technologies
  • Minimum 5 years of project/product management experience
  • Experience with software development and the software development lifecycle
  • Experience in managing and developing software application validation plans
  • Experience leading teams and working with both internal and external partners
  • Strong business acumen, analytical and communication skills
  • Ability to multi-task and prioritize in a fast pace work environment

Preferred Qualifications:

  • Project management related to the development and deployment for software applications to automotive dealerships.
  • Familiarity with dealership operations including technician and service advisor work flow activities
  • Vehicle CAN BUS diagnostics experience

Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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