Team Leader, Engineering- Incident Management
Detroit, MI 
Posted 1 day ago
Job Description

Minimum Qualifications

  • Undergraduate degree or equivalent experience in computer science, information technology, or a related field

  • 2 years experience or equivalent in a software engineering, quality engineering, product development, or role in a relevant field

  • Experience mentoring and developing team members

  • Experience using agile metrics, such as throughput, work-in-progress (WIP), cycle-time, and defect rates, to improve team performance

  • Demonstrated ability to advocate on behalf of team members and projects using deliberate, accurate, and persuasive language

  • Knowledge of organizational technology standards, including testing and deployment

  • Knowledge of different software delivery roles and the responsibilities of each, such as Software Engineers, Architects, Leadership and Product roles

Preferred Qualifications

  • Certified in Scaled Agile Framework (SAFe) agile practices

  • 2 years experience programming in C#, F#, PHP, Python, Java, JavaScript, Progress, or other object-oriented/functional programming languages

  • Experience working on teams that meet organizational engineering and architecture standards

  • Experience coordinating tech incident resolutions

  • Demonstrated ability to meet delivery goals with shifting timelines, staffing, and dependencies

  • Knowledge of organizational technology standards, including architectural design and integration patterns

  • Knowledge of supported business domains

  • Knowledge of people leadership practices, such as change management, recruiting, hiring, performance management, corrective action, and compensation administration

  • Knowledge of multiple agile development methodologies

Job Summary

The Team Leader, Engineering is a servant leader whose mission is to build a team that is self-organizing and self-managing. Responsible for elevating team member performance, the Team Leader ensures their team has what it needs to implement technologically superior software.


  • Lead and mentor an agile team that leans into data-driven experimentation, innovation, quality, and craftsmanship

  • Communicate and promote the culture and mission of the company

  • Collaborate with leadership to establish a divisional mission aligned with the company vision

  • Promote iterative, thoughtful decision-making within a self-organized team

  • Recognize trends affecting delivery goals and support team decisions on short- and long-term resolutions, removing roadblocks when necessary

  • Drive performance in areas, such as quality, predictability, flow, and velocity

  • Coordinate response and communication of tech incidents to stakeholders

  • Recognize trends across tech incidents and ensure true root causes have been identified and fixes implemented

  • Stay informed of trends and changes in the broader technology, business, and regulatory landscapes

  • Regularly evaluate the team's size, organizational fit, and position and propose changes to improve synergies

  • Understand and plan for the product roadmap and maintain awareness of broader technical and business changes impacting the team

  • Develop short-, mid-, and long-term key results with the team to achieve team objectives

  • Develop and retain talent in alignment with the product team's vision and roadmap

  • Lead interviews and discussions regarding hiring decisions for candidates and promotions, pulling in appropriate subject matter experts as required

  • Prepare and deliver reviews, compensation adjustments, and promotions

  • Identify, implement, and drive adoption of best practices within the leadership community

  • Mentor and support team members on any of the above responsibilities

Who WeAre

We're America's largest mortgagelender, closing loans in all 50 states. J.D. Power ranked Quicken Loans "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 11consecutive years, 2010 - 2020. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for7consecutive years, 2014-2020, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.

If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive tomakea creative,funand collaborative environment you simply won't find anywhere else.Quicken Loans was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top one-third of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named Quicken Loans the "#1 Place to Work in the Country for African Americans."


This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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