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Sales Operations Support Specialist - Hybrid in Michigan
Detroit, MI
Job Description
Who We AreJoin a team that puts its People First! As a member of First American's family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry's largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree, FraudGuard, RegsData, TaxSource and ACI. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoThe Sales Operations Support Specialist will work closely with the Sales Management and sales team to provide on-going support and maintenance of our business systems, processes and data. Provide CRM systems support of Salesforce.com or other CRM system, including maintenance of sales representative, reporting, data clean-up, and data auditing with a focus on data integrity and quality. Additionally, the Sales Operations Support Specialist will provide assistance with sales support/, project coordination, creating and maintaining documentation, accommodating ad-hoc user requests. The Sales Operations Support Specialist role includes departmental coordination between Sales Operations, Product Management, Project Management and general activities to assist the Sales and Operations management teams.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
What You'll Do
- Act as primary support person for the Sales Team leaders
- Maintain the documentation around processes and activities performed by Sales Operations
- Act as a liaison with other departments to ensure the integrity of master data information through the CRM system (Sales Force) and reporting structures
- Review and analyze solutions by working with Management and Operations/Sales members
- Lead interaction with third-party service providers as well as industry software platforms utilized by the Company's clients
- Complete special projects and other duties as assigned
What You'll Bring
- A sound understanding and familiarity with Salesforce is necessary
- Knowledge of MS Office applications, with heavy emphasis on Excel
- Excellent organizational and communication skills, both written and verbal
- Sound decision making and problem solving skills
- Ability to build relationships and ensure cooperation across First American product companies
- Ability to work independent of direct instruction or supervision to achieve goals and objectives
- Must be comfortable working with all levels of employees and management throughout First American enterprise.
- Bachelor's degree or equivalent combination of education and experience
- 3-5 years experience in sales operations or similar roles
- Microsoft Office User (MOS) certification preferred, not required
- CRM (Salesforce.com) certification preferred, not required
Salary Range: $65,000.00 - $75,000.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3 to 5 years
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