Position Summary: The Emergency Shelter Program (ESP) Regional Manager works directly with emergency shelter providers in their region(s) to provide quality services to those experiencing homelessness across the State of Michigan. The ESP Regional Manager will enforce the requirements of the ESP MOA and ESP Manual and provide technical assistance as necessary. Provide supervision to ESP subrecipients while also working as a part of The Salvation Army ESP team.

Essential Responsibilities:

• Function as the main point of contact for subrecipients. This includes communications outside standard business hours as needed for emergencies.
• Conduct monitoring of subrecipients to ensure compliance with the ESP MOA or contractual agreement.
• Work with subrecipients on practicing shelter diversion.
• Identify training needs for subrecipients and coordinate statewide or regional training opportunities in coordination with the Michigan Department of Health and Human Services (MDHHS).
• Participate in local Continuum of Care (CoC)/Local Planning Body (LPB) meetings with the goal of assisting in having subrecipients be a strong part of the system of care.
• Participate in regional meetings, the Annual Summit on Ending Homelessness, and other meetings and events related to housing and homelessness, as needed.
• Regularly engage providers to understand the status of local shelter operations, functioning of local homeless response systems, new or promising practices being used, and challenges being faced.
• Participate in monthly staff meetings with ESP staff, monthly meetings with MDHHS, and other meetings and trainings determined necessary by ESP leadership.
• Conduct annual programmatic monitoring of subrecipients to ensure compliance with the ESP Memorandum of Agreement (MOA) in coverage area and perform follow-up actions as necessary.
• Provide technical assistance as needed to ensure subrecipients are equipped to successfully implement the program.
• Maintain a working knowledge of program requirements to assist subrecipients with issues related to program implementation. This includes utilization of HMIS and the state-mandated prioritization tool.
• Perform other duties as assigned.

Qualifications:

Education/Experience:

• Bachelor's degree in social work, human services, or related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 3-5 years of progressive experience in human services, especially in homeless services.
• Minimum of three years of progressive experience in human services, especially in homeless services

Skills, Knowledge & Abilities:

• Knowledgeable of Housing First and assume a proactive role in seeking out, developing, and strengthening knowledge of best practices for housing and homeless services.
• Familiarity with the State Action Plan to end homelessness.
• Awareness of shelter diversion, low-barrier shelter, and other best practices for service delivery along with the desire to remain engaged in following changes and recommendations being made by state and national leaders.
• Understanding of Continuum of Care (CoC)/Local Planning Body (LPB) and Homeless Assessment Resource Agency (HARA) roles and activities.
• Ability to work collaboratively with and provide technical assistance to subrecipients.
• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Complete Caseworker Certification Program within 120 days of hire

Computer Skills:

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Willingness to learn new software as needed

Certificates and Licenses:

• Complete Safe From Harm training for supervisors and keep current as
• Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR).