Prioritize customer service experience as a top priority, with a keen eye for detail and responsiveness to urgent requests. Take initial calls from end users, logging data efficiently and effectively. Provide initial diagnosis for potential resolutions, ensuring swift and accurate troubleshooting. Monitor tickets, prioritize work for analysts and engineers, and provide cl

Participate in the Scrum framework as a developer to continuously add value to the firm. Contribute to and maintain a custom scripts repository. Install, modify, and maintain servers, applications, databases, storage systems, networking infrastructure, and backup/recovery systems. Design, build, and support a hybrid IT environment, including but not limited to physical/vi

Enterprise Account Executive Enterprise You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers. Remote, GA CONNECTION At Connection, our purpose is simple we connect people with technology. From hardw

Help Desk Services Manager; Managed Services Be part of the team that drives our company forward, transforming ideas into real world tools and platforms that support the business and spur innovation. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting edge cloud

Enterprise Account Executive Enterprise You're the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry's biggest tech manufacturers. Remote, ME CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PC

Works directly with Account Managers and Sales Managers to identify sales opportunities in the practice area through book of business reviews. Collaborates on business development and communications with the sales teams. Increases knowledge of technology in respective practice area, keeps abreast of changes, and maintains or achieves certifications for professional develo

Responsible for implementing and maintaining the effectiveness and optimization of IT software and hardware renewal process and tools. Ensure all IT hardware and software renewals are captured and managed in renewal system. Establish defined process to review IT renewals with key stakeholders against prior years to ensure accurate renewal payments. Effectively manage time

Manage and administer Unix based systems, including Oracle Solaris, Linux, and Ubuntu, ensuring optimal performance, reliability, and security. Install, configure, and maintain Unix servers and applications, including patching, upgrades, and troubleshooting as necessary. Monitor system performance and resource utilization, identifying and resolving issues to maintain high

Resolves advanced technical hardware and software issues. Provides resolutions to issues escalated by Level 1. Advanced knowledge in administrative tasks on workstations. Extensive knowledge in software, hardware, network, and peripheral support. Over the phone remote support and hands on support to resolve technical issues. Responds to tickets escalated from our Level 1

Deliver on cybersecurity initiatives at the credit union. Coordinates with internal teams and external vendors to ensure the cybersecurity resilience of the credit union is tested frequently. Stakeholder Collaboration Collaborate with internal and external stakeholders, such as customs authorities, shipping partners, and regulatory bodies, to ensure security standards and

Working under direct supervision of the Client Experience Manager, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Client Experience Associate handles the administrative tasks associated with more complex velocity client orders and client standards. The Associate role requires heavy data entry for velocity quotes,

Day to day operational support to administer and maintain operation databases. Installation, configuration, patching and upgrading of database server software and related products. Establishing and maintaining backup and recovery policies and procedures. Implementing and maintaining database security. Performing database tuning, performance monitoring and troubleshooting

Day to day operational support to administer and maintain operation databases. Installation, configuration, patching and upgrading of database server software and related products. Establishing and maintaining backup and recovery policies and procedures. Implementing and maintaining database security. Performing database tuning, performance monitoring and troubleshooting

Day to day operational support to administer and maintain operation databases. Installation, configuration, patching and upgrading of database server software and related products. Establishing and maintaining backup and recovery policies and procedures. Implementing and maintaining database security. Performing database tuning, performance monitoring and troubleshooting

Determines security requirements by evaluating business strategies and needs. Researches information security standards, conducts in depth system security reviews, vulnerability analyses and risk assessments. Studies security architecture/platform to identify integration issues or opportunities and prepares cost estimates. Mentors and trains cybersecurity team on security