Answers fraud related calls and accumulates information and documentation to complete the investigation. Writes narrative to document all steps of the investigation, complying with all documentation standards regarding case files. Utilize computer and industry specific software on investigations or projects. Prepare customer documentation for review and authorization. Per

Strategic Project Management Manages Transformational projects to implement and sustain best in class frameworks and execution methodologies, focused on enabling and driving new levels of business performance. Leads business development and approvals, requirements, testing, stakeholder engagement, communications/training, and evaluation of results. Manages the strategy as

Conduct business change risk assessments (i.e., new products/services, business process changes, strategic initiatives, regulatory changes, privacy assessments, etc.) including building and managing an intake process, maintaining relevant documentation, tracking and monitoring status of assessments and timely communication with key stakeholders. Understand the change mana

Month end Close Assist with GCM Accounting month end close process. Prepare analyses of month end financial results and general ledger entries for various GCM accounts. Prepare timely and accurate GCM product account reconciliations and balancing. Assist with detailed reviews of account reconciliations prepared by GCM accounting analysts. Month end/Quarter end Reporting P

Orientation Program (First Week) At the enterprise level Design, communicate and measure a first five days new hire template which contains the themes, activities and recognition hiring managers use. Ensure each LOB has a new hire representative. Recognize and congratulate new hires. Organize new hire content and courses. Ensure quality and consistency. Act as a consultan

Lead business incident management during customer and/or operations impacting events. Engage appropriate business, vendor, and/or technical teams for incident response. Assess incident impact/status and communicate to stakeholders. Develop and maintain incident playbooks, In conjunction with business and technology. Track and report on application health related to techno

Act in a lead and/or supporting role on projects of various sizes executed utilizing both waterfall and agile methodologies. Represent client voice for user friendly and intuitive application design and requirements. Establish yourself as a subject matter expert for assigned applications and products. Create test plans, test scripts, coordinate and execute user acceptance

Regulatory Compliance Provide advice, guidance and oversight of Wealth Management businesses and related activities by possessing strong working knowledge of the Consumer Compliance, Trust and Fiduciary, and Investment regulations such as Reg B, C, E, H, P, R, X, V, Z, UDAAP, 12 CFR 9, ERISA, 12 CFR 12, and related rules and guidance (e.g., OCC Comptroller handbooks; OCC

Daily roles/responsibilities, as reflected in the Operational Risk program Program Support proper execution of the program, i.e., ensuring that risk assessments, change management assessments, issue management program activities/tasks, operational loss/root cause analyses, emerging risk assessments, etc., are performed timely and in accordance with policy, framework, and

Daily roles/responsibilities, as reflected in the Operational Risk program Program Support proper execution of the program, i.e., ensuring that risk assessments, change management assessments, issue management program activities/tasks, operational loss/root cause analyses, emerging risk assessments, etc., are performed timely and in accordance with policy, framework, and

Execute Second Line of Defense (SLOD) risk management functions relative to Technology Risk, Information Risk/Security risk management by working with the LOBs and other bank stakeholders/divisions to risk review areas, related processes, etc., providing credible challenge regarding risk assessments, controls, strategic direction and other activities pertaining to the LOB

Process all assigned transactional responsibilities within defined Service Level Agreement (SLA). Generate assigned reporting and monitor system activity to ensure transactional workflows are completed as prescribed. Participate in prescribed rotations of assigned responsibilities to ensure proper level of cross training is obtained. Serve as a point of escalation to eval

Execute Second Line of Defense (SLOD) risk management functions relative to Technology Risk, Information Risk/Security risk management by working with the LOBs and other bank stakeholders/divisions to risk review areas, related processes, etc., providing credible challenge regarding risk assessments, controls, strategic direction and other activities pertaining to the LOB

Execute Second Line of Defense (SLOD) risk management functions relative to Technology Risk, Information Risk/Security risk management by working with the LOBs and other bank stakeholders/divisions to risk review areas, related processes, etc., providing credible challenge regarding risk assessments, controls, strategic direction and other activities pertaining to the LOB

The Consumer Customer Restitution Manager is responsible for managing and execution of Restitution and Remediations for consumers, inclusive of Retail Banking, Small Business Banking, Retail Business Services, Sales and Enablement and Retail Risk Services and other areas providing consumer services. Manages hybrid teams made up of direct reports, indirect team members, co